Privacy Policy

Here at OnTheMarket we are committed to protecting your privacy. This policy explains how and for what purposes we use the information collected about you. Please read this privacy policy carefully. If you use our website, our apps or any of our other services, you agree to be bound by this policy in respect of the information that we collect about you.

We’ve tried to keep it as simple as possible, but if you’re not familiar with terms, such as cookies, IP addresses, pixel tags and browsers, then read about the key terms first.

If you have any queries or comments about the policy or our use of your personal information, or if you wish to unsubscribe from us, please get in touch by emailing or writing to the Data Protection Officer at the address provided at the end of this policy

Who we are

We are the providers of the website (referred to as the "Site")

We provide our Site  to subscribing estate agents, lettings agents and new home developers ("members") to display properties they are marketing. We are not estate agents or lettings agents ourselves.

A reference to "you" or "your" is a reference to a user of our Site, or any of our services.

We provide Our Platforms so that:

  • Our Members can advertise property details for You to view
  • We, or Our Members, can provide insurance and tenant related services to You.

References to "Users", "You" or "Your" is a reference to individuals using Our Platforms or Services.

References to "Personal Information" means information that will allow Us to identify You and is set out in more detail in the "What We collect" sections below.


We are committed to protecting Your privacy. This privacy policy (referred to as the "Policy") explains how and for what purposes We use the Personal Information collected about You when You use the Site on any Device. Please read this Policy carefully.

In the tables below We set out the types of Personal Information We collect, where it comes from, why We collect it, Our lawful basis for processing the Personal Information and how long We will keep it for.

Our Platforms are not intended for children. Except in the limited circumstances set out below in the "Tenant Referencing" table, We do not knowingly collect Personal Information relating to children.

If You have a query about Personal Information relating to Your property on the Platforms, please contact Your estate agent or lettings agent directly or alternatively contact Us on


When you visit or use our Site, App, or any of our services, you may be asked to provide certain information about yourself, including your name and your contact details. We may also collect information about how you use our services, including your searches, the properties and pages you look at, the advertisers or partners you contact and the contents of the messages you send to them. Finally, we may also collect information from any correspondence that you have with us. Collectively, we refer to this as "Your Information".

Like all websites and apps, our servers automatically record 'log files' containing information about the volume and characteristics of our traffic, e.g. IP address, numbers of pages viewed, length of time spent in a session. We use log files to build pictures of how our services are used that help us to monitor and improve the services. We cannot identify you from your log files.

Some of the forms where you may enter personal information have the option to accept or decline our use of Your Information for marketing purposes.


When you share information with us we can make our service even better - for example, by reviewing the devices being used to use our services, and testing against those devices to ensure display quality. As you use our services, we want you to be clear how we are using information and the ways in which you can protect your privacy.

We only collect and use your personal information in accordance with data protection laws. Our grounds for processing your personal information will be one of the following:

  1. You have given consent to us using your personal information for a specific purpose. For example, when you submit an enquiry via our Site. You can withdraw your consent at any time by updating your marketing preferences.
  2. To enable Our Members to advertise their properties to the largest online audience available.
  3. For Our own commercial purposes such as to identify trends in the property market and to build property databases as well as automated survey and valuation tools for Our Members to use.


  1. We will stop advertising a property when We are instructed to do so by Our Members or after expiry date.
  2. However, the property information will remain available on the Platforms as historical property information to allow users to benefit from services such as identifying previous for sale or sold prices


Sometimes We may Use Your Personal Information to provide direct marketing messages to You, either directly from Us or on behalf of our Members. You can opt out of direct marketing and other communications at any time by contacting

We providing direct marketing advertisements and communications to You via email, text, post or telephone, making suggestions and recommendations to You and other Users of Our Platforms and Our Services about goods or services that may interest You or them, communicating with You on third party social media platforms, and monitoring the effectiveness of Our direct marketing communications and Your responses to it.

If Your tenant reference is successful We may use Your Personal Information to contact You via text, email and/or telephone to inform You about insurance, utilities, broadband or other tenant related services. We obtain Your consent to send direct marketing to You as part of the tenant reference application form. We may also rely on legitimate interest to contact You about insurance and tenant related services, please refer to Our "Tenant Referencing" table above for more information.


If your property is listed for sale or rent at and you wish to update or remove the listing, or if you have concerns about historical property information about a property featured on our Site or App, and you can show that you are the owner of the property upon whose instructions we are entitled to act, please write to the Data Protection Officer, OnTheMarket, MIG 18, KALLURUPALLI, NELLORE ,ANDHRAPRAGESH, INDIA, 524004.

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